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Buoy Business Process Outsourcing (BPO)
Bring us the process. We'll make it faster, cheaper, and more reliable.
Buoy BPO helps companies eliminate inefficiency by redesigning, outsourcing, or automating business processes using the right mix of nearshore teams and AI-driven automation. You don't need to know how the work should be done—just what needs to get done.
Nearshore Process Outsourcing
Dedicated Teams, Built Around Your Process
Best for: Processes that require human judgment, coordination, or ongoing ownership.
A dedicated nearshore team trained specifically on your workflow, systems, and performance standards.
You own the process. We provide the team.
Processes commonly outsourced
Administrative and back-office workflows, Finance and billing processes, Customer support and service operations, Data management and reconciliation, Operations support and reporting
How it works
Process intake and mapping, Teams trained on your systems and standards, Ongoing optimization as volume grows
Why it works
Lower cost than domestic teams, Faster ramp-up and higher retention, Teams operate as an extension of your business
What AI can automate
Data intake and validation, System-to-system updates, Invoice processing and approvals, Reporting and reconciliation, Task routing and exception handling
How it's different
Works across multiple systems (Enterprise Resource Planning, Customer Relationship Management, billing, email), Executes continuously with oversight and audit trails, Scales without adding headcount
Why it works
Faster execution with fewer errors, Continuous operation, Scales without adding headcount
Hybrid by Design: People + AI
Most Buoy BPO engagements use a hybrid model. AI handles repetitive and rules-based steps while nearshore teams manage exceptions and edge cases—with continuous optimization as volume and complexity grow.
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